Bills will be rendered monthly and shall be paid within 15 days from the date on the bill. Bills paid after the due date on the billing statement provided shall be subject to an additional charge of 5%. Failure to receive bill will not release Customer from payment obligation. Should bills not be paid by the due date specified on bill, Distributor may at any time thereafter, upon 5 days, discontinue service.
The Electric Board is pleased to offer dusk to dawn lighting for homes and businesses at a low cost that provides light for safety and security. The light, controlled by a photocell, turns on at sunset and off at sunrise. The Electric Board will maintain the security light. If the light fails to work properly, contact us and a service technician will make repairs at no cost to you.
Each prospective Customer desiring electric service will be required to sign Distributor’s standard from of application for service and power contract, if applicable, before service is supplied to the Distributor. At the time of making application for connection of service, the applicant must make payment of any fees or deposits as required. The applicant must present satisfactory identification prior to services being connected. Any delinquent bills for a previous service location must be paid in full prior to establishing new service.
A deposit or suitable guarantee shall be required of an Customer before electric service is supplied. Upon termination of service, deposit may be applied by Distributor against unpaid bills of Customer, and if any balance remains after such application is made, said balance shall be refunded to Customer.
Standard deposit is $200 flat fee for the rate classification.
Commercial deposit is an amount equal to twice the average monthly bill during the previous twelve month period at the location requesting service. If application is for a new building or a new Customer to our service area, the deposit is calculated based on load data or comparisons to similar loads on Distributor’s system or other utility systems if available.
Acceptable forms of deposit or guarantee include but are not limited to cash, letter of credit, and security bond.
Government Penalty Exemptions
The wholesale power contract between TVA and each local power company (LPC) requires the uniform application, within the classes of consumers, of the provisions of the resale rate schedules, including the provisions addressing late fees.Get The PDF
Under billing and Overbilling Considerations
In accordance with the TVA Act and the wholesale power contract between local power companies (LPCs) and TVA, the LPC has agreed that the power purchased from TVA is sold to the enduse customer without discrimination among customers of the same class, and no discriminatory rate, rebate, or special concession will be given to a customer.Get The PDF
For after hours and Emergencies call the Russellville Police Department at (256) 332-2230